Urban Walks COV-19 Safety Measures

What precautions are you taking to prevent COVID-19?

The safety of our guests and our staff is our primary concern. We are constantly updating our procedures and response to Covid-19 based on the latest advice to ensure guests have a great and safe experience. We are following advice from Government Authorities and Health Officials on stringent protocols and, as this advice is changing weekly, we will continue to monitor updates and take appropriate action

Our Walk Leaders, already trained in First Aid and CPR, have agreed COVID protocols to follow in case of any health issues. Urban Walks requirement is that all Walk Leaders will be fully vaccinated.  

Face Masks

Face masks will be required for all private transfers and wherever mandated by local regulations such as pubic transport.  Mask requirements apply equally to leaders and guests.

Hotels and Restaurants

We’ve carefully selected the hotels and restaurants on our walks because of their high standards for quality. By entering their premises, Urban Walks has agreed to abide by ‘check-in’, enhanced safety protocols for cleaning and physical distancing requirements. This applies to all venues we attend during the trip, including accommodation, cafes & restaurants.

Walking COVID Safe

Every trip has been reviewed to ensure health and safety standards are met.

On arrival and for each day of the walk, Walk Leaders will carry out mandatory temperature testing of all guests and other staff participating in the walk, including bus drivers.

Walk Leaders will provide a pre-departure COVID-19 safety briefing, including trip protocols and guest and staff responsibilities to ensure everyone’s safety.

We have vigilant hand and vehicle sanitising processes in place and will continue to implement social distancing measures as required.

Group size

Our small group walks already are capped at a maximum size of 12 participants. This is in compliance with NSW Health requirements in relation to limitations on maximum group size.

Insurance

Travel insurance providers’ policies vary. Please check with your individual provider for more information.

Helpful Links

Please use these links to see how COVID might affect you at the present moment.

https://www.australia.gov.au/states

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus-covid-19-current-situation-and-case-numbers

https://www.australia.gov.au/

What happens if I have to change my booking due to COVID-19?

With vaccinations continuing to rollout across Australia, we are looking forward to welcoming you in NSW for a well earned holiday from border closures and travel restrictions.

However, should further travel restrictions be implemented by either State or Federal Governments, any bookings will be given a 12 month credit to use toward another walk.

We do recommend travel insurance for all our guests.

Do I need to be fully vaccinated to participate in any walks?

Urban Walks, our partners and suppliers require all guests to be fully vaccinated unless you have a medical exemption from your doctor.  Please let us know upon booking, your vaccination status.

Your Walks Leaders will check for proof on the first day of your trip. If you are not able to provide sufficient proof, we will be unable to welcome you on your trip.

  • What counts as proof? A hard copy, digital copy or picture of your vaccine certificate.

Bookings

Pricing

All advertised pricing can be varied without notice and is subject to availability.  Our prices are fully inclusive of all taxes, levies and Government charges.

Do I have to pay a single supplement if I’m a solo walker? (Multi-Day Walks Only)

As we will be staying in smaller Boutique accommodations that offer limited twin- bedded rooms, single travellers will need to pay a supplement to guarantee their own room.

As a solo traveller (and subject to availability), you can opt for the twin-share price if you are happy to be paired with another solo traveller of the same sex.

Guest Numbers

All our walks are based on a minimum of 4 guests up to a maximum of 12 guests.

If minimum numbers are not reached we will be in contact with you no less than 4 weeks prior to departure to discuss alternative dates.

Travel Insurance

We highly recommend that all our guests take out personal travel insurance to cover unforseen cancellations and/or other personal situations.  If you are visiting Australia from another country you will need to have travel insurance to cover any medical emergencies.

Will the trip be cancelled in bad weather?

Whilst Urban Walks constantly reviews all weather forecasts prior to and during our walks we operate to the mercy of the elements and ask our guests to have a flexible attitude and be prepared to walk in all conditions.

We do give careful consideration to changing conditions that include, but are not limited to:

  • Electrical Storms
  • Hail
  • Wind
  • Swell
  • Flood
  • Bushfire / Fire Control
  • Air Quality
  • Tides
  • Pandemic
  • Track Closures

Our guides have been equipped with tools to assist in the identification of conditions that may impact the walk and have been trained to assess and respond accordingly.

Cancellations

Cancellations – Please refer to full Terms and Conditions

Can you customise a walk?

If travelling as part of a private or corporate group we can tailor your requirements based on available accommodation options and transfers. Please contact us either by phone (02) 94378899 or email info@urbanwalks.com.au

Walk Information

What will the weather be like?

Sydney enjoys a mainly sunny climate with mild winters and warm summers, perfect for making the most of the outdoors.  Sydney sunshine is well spread throughout the year and in fact, there are more blue sky days in winter than in summer.  Like anywhere, the weather can be unpredictable, so be prepared with layers and have a waterproof jacket on hand.

Average min and max temperatures in Sydney, Australia

What time does the tour start and finish?

All guests will be provided with detailed itinerary including timings and meeting locations, prior to the commencement of your selected walk.  Generally speaking,  all guests will meet at a specific location and time in the morning between 7am-9am.

What level of fitness should I have?

Our walks are graded from levels 1 (flat level surfaces with no steps or steep sections) through to level 4 (tracks maybe long and rough with steps to climb and steep in sections).

Our walks are achievable with a moderate level of fitness. If you exercise regularly and can walk between 3-5 hours per day (13-20km) over multiple days, you should have no issues completing our walks.

What should I bring with me?

Urban Walks is happy to offer advice on clothing and equipment so that you can enjoy all aspects of your walking experience with us.

Please refer to the Clothing and Equipment Advice for both Day Walks and Multi-Walks in our FAQ’s below.

How many kilometres/miles will I be walking on any given day?

Each day ranges from 3 kilometres to 21 kilometres / 2-13 miles in length.  Your guide will provide daily updates on each day’s walk, as well as weather conditions so that you can be prepared for the day ahead.

Are there bathroom facilities along the way?

Yes.  The walk passes several public bathroom facilities along the way each day.  Our guide will carry some bathroom supplies just in case there’s a shortage and will let you know if there is going to be a long break between facilities.

How will someone contact me in an emergency?

There should be mobile network cover along the entire walk.  However, in the event of bad weather or a network outage, our office can act as a point of contact in an emergency.

Is the tour appropriate for all ages?

Our minimum age requirement is 12 years old.  There is no upper age limit for guests, however, we do ask that guests aged over 75 years old provide a signed letter from their GP confirming their fitness to participate.

Clothing and Equipment Advice (Day Walks and Multi-Day Walks)

Australia is known for its warm blue-sky days but like most places it can also be quite cold and windy particularly when walking in coastal areas. It’s all about layers, as they can be adjusted during the day to suit variable weather conditions.

Essential items (One Day & Multi-Day Walks)

  • A day pack (from 10 to 25 litres in size)
  • Hiking shoes/boots (‘worn in’ prior to walk)
  • Quality waterproof jacket with a hood
  • Warm fleece top or jacket (polar fleece)
  • Swimwear
  • Sunglasses
  • Sunhat
  • Sunscreen (at least SPF30+)
  • 1 to 2 litre capacity bottle or water bladder that fits within a daypack
  • A face mask (mandatory for transport and indoor settings)
  • Tissues
  • Mobile phone
  • Personal insect repellent
  • Blister kit
  • Hand sanitiser
  • Beanie (for cooler months)

Daypacks

As you will be carrying a daypack everyday, make sure you invest in a good quality one that has well padded shoulder pads (chest straps are good too) and is between 10 to 25 litres in size.  You will need to fit your water bottle, raincoat, fleece, hat, sunglasses, sunscreen, insect repellent, hand sanitiser, phone, snacks and any other personal items.

Look for something with external pockets to give you quick access to your water bottle, sunscreen and snacks.

As most packs are not waterproof, it’s a good idea to line the pack with a plastic bag or invest in a pack cover.

Footwear

As the saying goes ‘good shoes take you great places’.  We want you to have the best experience when walking with us, so invest in a good pair of hiking shoes or boots (whatever your personal preference) to give you good ankle support. As we will be walking on many different surfaces including concrete, sand, dirt and rock, we do not recommend runners, as they don’t have enough support and you run the risk of rolling an ankle or slipping.

Whether your wear hiking shoes or boots, make sure you ‘break them in’.  You’ll be more comfortable and less likely to develop blisters.

Invest in good quality socks!  Your feet will thank you the end of the day if your socks are the right size with shaped heels and cushioning.

Waterproof Clothing

A another great investment is your waterproof jacket. We recommend fabrics such as Gore-Tex that are waterproof and breathable meaning they wick body moisture through the material to the outside of the jacket.

Cheaper plastic or nylon raincoats are good for keeping the rain out, but they do not breathe, resulting in condensation on the inside.

Warm-Weather Clothing

Thin, synthetic wicking material-type clothing for best for summer walking.

Shirts with collars and sleeves in light colours keep you cool, whilst helping to prevent sunburn.

Shorts are great option for warmer weather and light long pants offer both sun protection and warmth on cooler days.  A good compromise are pants with “zip off” legs.

In Australia, a sun hat is essential.  Hats with a brim all the way round are preferable to baseball caps or floppy cotton hats, as they offer better protection for your face and neck.   Choose a good quality hat that packs easily into your daypack.

Sunglasses are a ‘must’ for all walking all year round in Australia.

Cool-Weather Clothing

For cool-weather walking, it’s preferable to wear layered clothing that can be adjusted throughout the day.

A lightweight, quick-drying polar fleece or equivalent is recommended.  For cooler, windy days, a beanie could be useful.

As mentioned under ‘warm-weather clothing’ – sunglasses are recommended all year round in Australia.

Water Bottles

Keeping hydrated is key in both cooler and warmer weather.  We recommend you carry a 1 – 2 litre reusable bottle with you each day.  Water ‘camelbaks’ that fit into your backpack are also a great option. On many of our walks, there are water stations along the way to refill your bottle.

Our Walk Leaders will let you know when you need to refill for longer walking sections.

 

Group Bookings

Do you offer discounts for private groups?

Depending on your group size we may be able to offer a discount.  Please contact us to discuss your group travel needs.

Can you customise a walk?

If travelling as part of a private or corporate group, we can tailor your requirements based on available accommodation options and transfers.  Please contact us either by phone (02) 94378899 or email info@urbanwalks.com.au

Food & Accommodation

Can you cater for my dietary requirements?

We can accommodate most dietary requirements, including gluten-free, vegetarian and vegan.  Please advise when booking.

Urban Walks

What company is behind The Emerald Way?

Urban Walks is the independent company behind The Emerald Way. We are proud to be a small company with a big idea – to make Urban-Walking as popular as Bush-Walking. The company is authorised by NSW Parks and Wildlife through its Parks Eco Pass Program to conduct walks in National Parks.  Urban Walks supports the ethical stance of  ‘Leave No Trace Australia’.